Reservation of accommodation or “tourism” sites by individuals


408 rue du Chaume-17590 Saint Clément des Baleines
05 46 29 42 62 –


ORDER or RESERVATION or RENTAL: Purchase of Services.
SERVICES: seasonal rental of accommodation or bare pitches “tourism”.
ACCOMMODATION : Tent, caravan, mobile leisure home and light leisure home, studio and gîte


The present General Terms and Conditions of Sale apply, without restriction or reservation, to any rental of accommodation or
of a bare pitch on the CAMPING LA PLAGE campsite, to non-professional clients (“the Clients” or “the
Customer”), on its website or by telephone, mail or e-mail
(e-mails), or in a place where the Provider markets the Services. They do not apply to rentals
pitches intended for mobile leisure homes (mobile homes) which are covered by a “leisure” contract.
The main characteristics of the Services are presented on the website or
on a written medium – paper or electronic – in the case of a reservation by a means other than a remote order.
The Customer is required to take cognizance of it before placing an order. The choice and purchase of a Service is the responsibility of
sole responsibility of the Customer.
These General Terms and Conditions of Sale apply to the exclusion of all other terms and conditions of the Provider, and
including those applicable to other marketing channels for the Services.
These General Terms and Conditions of Sale are accessible at any time on the website and will prevail, if necessary, over
any other version or any other contractual document. The version applicable to the Customer is the one in force on the site
or communicated by the Service Provider at the time the Order is placed by the Customer.
Unless proven otherwise, the data recorded in the Service Provider’s computer system constitutes proof of
all transactions concluded with the Customer.
Under the conditions defined by the Data Protection Act and the European Data Protection Regulation, the
Customer has, at any time, a right of access, rectification, and opposition if the treatment is not essential to
the execution of the order and the stay as well as their consequences, to all his personal data by writing,
by mail and with proof of identity, to


408 rue du Chaume-17590 Saint Clément des Baleines

The Customer declares that he has read the present General Terms and Conditions of Sale and has accepted them either by
by ticking the box provided for this purpose prior to the implementation of the Online Ordering procedure, as well as the conditions
general terms and conditions of use of the website, or, in the case of a reservation made outside the Internet, by
any other appropriate means.


The Client selects on the website or provides information on any document sent by the Service Provider the services he/she wishes
order, according to the following modalities:
– Availability ;
– Selection of the stay ;
– Choice of options ;

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– Validation of the order.
It is the Customer’s responsibility to verify the accuracy of the Order and to immediately report any errors to the Service Provider. The
The Order will only be considered final after the Customer has received confirmation of acceptance of the
Order by the Service Provider, by e-mail or post, or by signing the contract in case of reservation
directly in the premises where the Service Provider markets the Services.
Any Order placed on the website constitutes the formation of a contract
concluded at a distance between the Client and the Service Provider.
All Orders are nominative and cannot, under any circumstances, be transferred.


The Services offered by the Provider are provided at the rates in force on the website, or on any information medium of the Provider, when the Customer places the order. The prices are

expressed in Euros, exclusive of tax and VAT.

The rates take into account any discounts that may be granted by the Provider on the website or on any information or communication medium.

These rates are firm and non-revisable during their period of validity, as indicated on the website , in the e-mail or in the written proposal sent to the Customer. Beyond this period of

validity, the offer shall lapse and the Provider shall no longer be bound by the prices.
They do not include processing and management fees, which are charged in addition, under the conditions indicated
on the website or in the information (mail, email, …) communicated
and calculated prior to the placing of the Order.
The payment requested from the Customer corresponds to the total amount of the purchase, including these costs.
An invoice is drawn up by the Seller and given to the Customer at the latest at the time of payment of the balance of the price.
The tourist tax, collected on behalf of the municipality / community of municipalities, is not included in the rates.
Its amount is determined per person and per day and is variable depending on the destinations. It is to be paid at the time of
payment for the Service and is shown separately on the invoice.


Amounts paid in advance are down payments. They constitute a charge on the total price owed by the Customer.
A deposit of 25% of the total price for the provision of the Services ordered is required at the time the order is placed.
order by the Customer. It must be paid upon receipt of the final rental contract and attached to the copy to be returned.
It will be deducted from the total amount of the order.
No refund will be made by the Provider in the event of cancellation of the stay by the Client less than 90 days before the date of departure.
before the scheduled arrival date (except in cases provided for in article 6.4 of these general conditions).
The balance of the stay must be paid in full 30 days before the date of arrival (under penalty of cancellation of this
The payments made by the Customer will only be considered as final after the effective collection of the sums
due by the Service Provider.
In the event of late payment and payment of the sums due by the Customer beyond the deadline set above, or after the
date of payment appearing on the invoice sent to the latter, late payment penalties calculated at the weekly rate of 10%.
of the amount including VAT of the price of the provision of the Services, will be automatically and automatically acquired by the Service Provider,
without any formality or prior notice.

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General terms and conditions of sale – 2022

Late payment will result in the immediate payment of all sums due by the Customer, without prejudice to
any other action that the Service Provider may take against the Client in this respect.

In addition, the Service Provider reserves the right, in the event of non-compliance with the above payment conditions, to
suspend or cancel the supply of the Services ordered by the Customer and/or suspend the execution of its
obligations after formal notice has remained without effect.


The accommodation and the related pitch may be occupied from 4 p.m. on the day of arrival and must be
released by 10 am on the day of departure.
The balance of the stay must be paid in full:
– 30 days before the date of arrival (under penalty of cancellation of this rental) ;
Bare pitches can be occupied from 2 p.m. on the day of arrival and must be vacated by 12 p.m.
hours (noon) on the day of departure.
The balance of the stay must be paid in full:
– On arrival for bare pitches (for motorhomes, caravans or tents).
The accommodation and pitches are intended for a specific number of occupants and cannot be rented out to anyone.
In no case may they be occupied by a greater number of people. Furthermore, it is strictly forbidden to add another
accommodation, whatever its nature, on the said pitches already provided with an accommodation installed by the
Accommodation and pitches will be left in the same state of cleanliness as on delivery. Failing this, the tenant
will have to pay a lump sum for cleaning as specified on the Provider’s website. All
Any damage to the accommodation or its accessories will be repaired immediately at the tenant’s expense. The state
The inventory at the end of the rental period must be exactly the same as at the beginning.
For accommodation rentals, a security deposit of 200 € is required from the Client on the day the keys are handed over and is
returned on the day of the end of the rental period, with any deduction for repair costs.
This deposit does not constitute a limit of liability.


No discount will be granted in the case of a late arrival, an early departure or a change in the
number of people (whether for the whole or part of the planned stay).
In the event of a change in the dates or number of persons, the Provider will endeavour to accept as far as possible the changes made to the dates or number of persons.
requests for date changes within the limits of availability, and without prejudice to any fees
obligation of means, the Service Provider cannot guarantee that the service will be provided on time.
availability of a pitch or accommodation, or another date; a supplement may be requested
in these cases.
Any request to reduce the duration of the stay will be considered by the Provider as a partial cancellation
the consequences of which are governed by Article 6.3.
An early departure cannot give rise to any reimbursement from the Provider.

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If cancellation insurance has been validly taken out and exercised, the terms and conditions for cancellation and
reimbursement shall be made in accordance with the general conditions of the insurer.
Please note that the cancellation insurance can only be taken out at the time of the initial booking request and that the client
undertakes to take note of the insurance conditions proposed at the time of the initial reservation.
If no cancellation insurance has been validly taken out or validly exercised, the
will be calculated as follows:
– Cancellation before the 90th day before the arrival date: the cancellation will be made without any charge and the
The Service Provider will reimburse the full amount paid;
– Cancellation from the 90th day to the 31st day before the scheduled arrival date: 25% of the total amount of the stay will be
retained by the Service Provider (corresponding to the amount of the security deposit) ;
– Cancellation from the 30th day to the 16th day before the scheduled arrival date: 50% of the total amount of the stay will be
retained by the Provider ;
– Cancellation from the 15th day to the date of arrival: 100% of the total amount of the stay will be retained by the
In all cases of cancellation other than a cancellation before the 90th day before the scheduled arrival date, the
(Article 3) shall remain the property of the Service Provider.
6.4.1. As an exception to article 6.3 CANCELLATION, in the event of total or partial closure of the establishment
during the dates of the booked stay (which is assimilated to a measure of total or partial prohibition of reception of the
public, insofar as the Customer is directly concerned by the application of this measure) decided by the authorities
and which is not attributable to the Service Provider, the sums paid in advance by the Client for the reservation of the
If a stay cannot be made, a refund will be made in accordance with the legal or regulatory provisions
governing such closure or its consequences.
However, the Service Provider shall not be liable for any additional compensation beyond this reimbursement of
amounts already paid for the reservation of the stay.
6.4.2. Any cancellation of the stay duly justified by the fact that the Client would be affected by the COVID 19 (infection)
or other infection considered to be a pandemic, or would be identified as a contact case, and that
situation would call into question his participation in the stay on the dates planned will be done without compensation of rupture or
reimbursement from the Service Provider. It is the responsibility of the customer to take out cancellation insurance in accordance with
6.4.3. In the event that the Client is forced to cancel the entire stay due to measures
(general or local confinement, prohibition of movement of participants, etc.)
(e.g. relocation, closure of borders), even though the campsite is able to fulfil its obligation and
to welcome the Clients, the Service Provider will not be liable for any specific refund. Reference should be made to Article 6.3
6.4.4 – In the event that the Customer takes out specific insurance covering the risks listed in Article
6.4.2 or in article 6.4.3, the customer must take all necessary steps with the insurer.


The Customer lodged on a site or in an accommodation must be insured for civil liability.
An insurance certificate may be requested from the Customer before the start of the service.
Pets are accepted, under the responsibility of their owners, with the exception of new pets of
(NAC) and dangerous animals, in particular category 1 and 2 dogs (L.211-11 and L.211-12 of the rural code).
They are accepted through the packages available from the Service Provider and payable locally.

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Rules of procedure are posted at the entrance of the establishment and at the reception. The Customer is obliged to take note of this
and to respect it. It is available on request.


The Service Provider shall indemnify the Client in accordance with the law and without additional payment against any
lack of conformity or latent defect, resulting from a design or manufacturing defect of the ordered Services.
In order to assert its rights, the Client must inform the Service Provider, in writing with acknowledgement of receipt, of the existence of the
defects or lack of conformity within a maximum period of 24 hours from the provision of the Services.
The Provider will refund or rectify or cause to be rectified (to the extent possible) services found to be defective within
as soon as possible and at the latest within 2 days of the Service Provider’s discovery of the defect or fault. The
reimbursement will be made by crediting the Customer’s bank account or by bank cheque sent to the Customer.
The Provider’s guarantee is limited to the reimbursement of the Services actually paid for by the Customer. The Service Provider does not
be considered as responsible or in default for any delay or non-performance resulting from the occurrence of an event
of force majeure usually recognized by French jurisprudence.
The Services provided through the Provider’s website are
comply with the regulations in force in France.


Activities related to the organization and sale of stays or excursions on a specific date or during a specified period
are not subject to the withdrawal period applicable to distance and off-premises sales, in accordance with the
provisions of Article L221-28 of the Consumer Code.


The Service Provider, the writer of the present document, implements the processing of personal data which are based on
legal :
● Or the legitimate interest pursued by the Service Provider when it pursues the following purposes:
– prospecting
– the management of the relationship with its customers and prospects,
– the organization, registration and invitation to events of the Service Provider,
– processing, execution, prospecting, production, management, monitoring of customer requests and files,
– drafting of acts on behalf of its clients.
● Or compliance with legal and regulatory obligations when it implements processing for the purpose of:
– prevention of money laundering and terrorist financing and the fight against corruption,
– invoicing,
– accountability.
The Service Provider only keeps the data for the time necessary for the operations for which they were collected
and in compliance with the regulations in force.
In this respect, customer data is kept for the duration of the contractual relationship plus 3 years at
For the purposes of promotion and canvassing, without prejudice to the obligations of conservation or limitation periods.
For the prevention of money laundering and the financing of terrorism, the data are kept for 5 years after the end of the
relations with the Provider. For accounting purposes, they are kept for 10 years from the end of the year.
the fiscal year.
Prospective customers’ data is kept for a period of 3 years if no participation or registration in the
events of the Service Provider have taken place.
The data processed are intended for authorized persons of the Service Provider.

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Under the conditions defined by the Data Protection Act and the European Data Protection Regulation, the
natural persons have the right to access, rectify, question and delete data concerning them.
limitation, portability, deletion.
The data subjects of the processing operations also have the right to object at any time,
for reasons relating to their particular situation, to the processing of personal data based on
legal interest of the Service Provider, as well as a right to oppose commercial prospecting.
They also have the right to issue general and specific guidelines defining the manner in which they
intend that the rights mentioned above be exercised after their death
– by e-mail to the following address:
– or by post to the following address CAMPING LA PLAGE 408 rue du Chaume-17590 Saint Clément des
The persons concerned have the right to lodge a complaint with the CNIL.


The content of the website is the property of the Provider and its partners and is
protected by French and international laws relating to intellectual property.
Any reproduction, distribution, use of all or part of this content is strictly prohibited and is likely to
constitute an infringement of copyright.
In addition, the Service Provider retains all intellectual property rights to the photographs and presentations,
studies, drawings, models, prototypes, etc., carried out (also at the request of the Customer) for the provision of the Services to the
Customer. The Client is therefore prohibited from reproducing or exploiting the said studies, drawings, models and prototypes, etc,
without the express, written and prior authorization of the Service Provider, which may be subject to a financial consideration.
The same applies to names, logos or, more generally, any graphic representation or text belonging to the Service Provider
or used and distributed by it.


These General Conditions of Sale and the operations resulting from them are governed and subject to French law.
These General Conditions of Sale are written in French. In the event that they are translated into
In the event of a dispute, only the French text shall be deemed authentic.


All disputes arising from the purchase and sale transactions concluded in application of these general terms and conditions of sale shall be settled by the parties.
their validity, interpretation, performance, termination, or other aspects of the sale.
consequences and their consequences and which could not be solved between the Provider and the Client will be submitted to the courts
competent under the conditions of ordinary law.
The Customer is informed that he may in any case, in case of dispute, resort to a mediation procedure
or any other alternative dispute resolution method.
In accordance with the provisions of the Consumer Code concerning “the mediation process for consumer disputes
The customer has the right to have free recourse to the mediation service for consumer disputes
proposed by CAMPING LA PLAGE :
The “consumer law” mediator thus proposed is CM2C (currently being validated by the CECMC).
This mediation system can be reached electronically at or by mail at CM2C – 14 rue Saint
Jean 75017 PARIS.


The Customer acknowledges that, prior to placing the Order, he/she was informed of the following in a legible and understandable manner
the present General Terms and Conditions of Sale and all the information and data referred to in the following paragraphs.
Articles L 111-1 to L111-7 of the Consumer Code, in addition to the information required under the Order of 22 December 2006.

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October 2008 on the prior information of the consumer on the characteristics of rental accommodation in
open-air hotels and in particular :
– the essential characteristics of the Services, taking into account the communication medium used and the Services
– the price of the Services and related costs;
– information relating to the identity of the Service Provider, its postal, telephone and electronic contact details,
and its activities, if they do not fall within the context ;
– information on legal and contractual guarantees and their implementation procedures; the
functionality of digital content and, where appropriate, its interoperability ;
– the possibility of resorting to conventional mediation in the event of a dispute ;
– information on termination and other important contractual terms.
The fact that a natural person (or legal entity) orders on the website
of the present General Terms and Conditions of Sale, which is expressly stated in this document.
recognized by the Customer, who waives, in particular, the right to rely on any contradictory document, which would be unenforceable against the